We are committed to delivering the best-in-class service in order to create the ultimate customer experience.
Our Customer Care Expectation
With each customer interaction, listen with the intent of generating understanding. Be fully present, focused and committed to resolving the issue to the best of your ability.
We empower our agents to operate in the best interest of the customer in order to create and sustain quality long term relationships.
Refund Policy
quick2coach prides itself on customer satisfaction. If for any reason you are not satisfied with our products or services, please email customercare@quick2coach.com. In the subject line type REQUEST FOR REFUND. In the body of the email explain the issue and make your recommendation for resolution. We will do what we believe to be fair and just to ensure your customer satisfaction.
Policy Changes
quick2coach reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued participation with the products and services of quick2coach means you accept the changes.
This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
If you have any questions or concerns regarding this policy, please contact us at info@quick2coach.com Phone: 425.775.7673
Refund Policy FAQ
Do you give refunds?
Yes. If you are not satisfied with a product or service, please send an email to info@quick2coach.com In the subject line type REQUEST FOR REFUND. In the body of the email explain your concern and your recommendation for a resolution.
Is there a time limit?
No. Your ultimate satisfaction is our goal. Please contact us anytime if you are not satisfied with your product or service.
What conditions warrant a refund?
quick2coach reserves the right to review and evaluate all requests for refunds. We will evaluate each concern and respond on a case by case basis. We are committed to generating a solution that would care for the customer without causing undue hardship to the business.
How do I start the refund process?
Please send an email to customercare@quick2coach.com In the subject line type REQUEST FOR REFUND. In the body of the email explain your concern and your recommendation for a resolution.
How will the refund be issued?
If a refund is warranted, we will credit the account you used to purchase the product unless otherwise specified.
Is there a portion of the charge that is not refundable?
Yes. For an annual quick2coach license your refund will be pro-rated base on the remaining months of the yearly license. We will charge a $25.00 processing fee
Do you need to give written notice or request for a refund?
Yes, please send an email to customercare@quick2coach.com In the subject line type REQUEST FOR REFUND. In the body of the email explain your concern and your recommendation for a resolution.
What happens to the account after a refund is given?
Your account will be closed after the refund has been processed.
Is there an automatic renewal process?
No, we do not have an automatic renewal at this time. You will be notified by email that the renewal is about to take place. You will have an opportunity to cancel or renew.
Is there a service level warranty?
Yes. We guarantee that our products and services will be available 99% of the time.